MedStack Legal Documents
Last updated: June 29, 2022
This MedStack Privacy Notice describes how we collect and use your personal information in relation to MedStack websites, products, services, and events that reference this Privacy Notice (together, “MedStack Offerings”).
This Privacy Notice does not apply to the “content” (which may contain personal data) processed, stored, or hosted by our customers using MedStack Offerings in connection with a MedStack account. See the agreement governing your access to your MedStack account for more information about how we handle content and how our customers can control their content through MedStack Offerings. This Privacy Notice also does not apply to any products, services, websites, or content that are offered by third parties, or have their own privacy notice.
We do not directly collect, use or disclose personal health information (PHI) that is protected by law. We provide technical services for companies who provide services to individuals, healthcare professionals, companies and institutions. If you have an inquiry about the collection, use or disclosure of PHI by one of our customers, please contact them directly.
We collect your personal information in the course of providing MedStack Offerings to you.
Here are the types of information we gather:
We use your personal information to operate, provide, and improve MedStack Offerings. Our purposes for using personal information include:
Information about our customers is an important part of our business. MedStack does not sell customers’ personal information to others. We share personal information only as described below:
We are located in Canada, and our affiliated companies are located throughout the world. Depending on the scope of your interactions with MedStack Offerings, your personal information may be stored in or accessed from multiple countries, including Canada. Whenever we transfer personal information to other jurisdictions, we will ensure that the information is transferred in accordance with this Privacy Notice and as permitted by applicable data protection laws.
At MedStack, security is our highest priority. We design our systems with your security and privacy in mind.
MedStack Offerings may include third-party advertising and links to other websites and applications. Third party advertising partners may collect information about you when you interact with their content, advertising, or services.
You can view, update, and delete certain information about your account and your interactions with MedStack Offerings. If you cannot access or update your information yourself, you can always contact us for assistance.
You have choices about the collection and use of your personal information. You can choose not to provide certain information, but then you might not be able to take advantage of certain MedStack Offerings.
We don’t provide MedStack Offerings for purchase by children. If you’re under 18, you may use MedStack Offerings only with the involvement of a parent or guardian.
We keep your personal information to enable your continued use of MedStack Offerings, for as long as it is required in order to fulfill the relevant purposes described in this Privacy Notice, as may be required by law (including for tax and accounting purposes), or as otherwise communicated to you. How long we retain specific personal information varies depending on the purpose for its use, and we will delete your personal information in accordance with applicable law.
If you have any concerns about privacy at MedStack, please contact us through support with a thorough description, and we will try to resolve the issue for you.
For any prospective or current customers of MedStack, our mailing address is provided in “Who We Are” above.
Contact details for specific jurisdictions including the European Economic Area, the UK and Switzerland, can be found in “Additional Information for Certain Jurisdictions” below.
If you interact with MedStack Offerings on behalf of or through your organization, then your personal information may also be subject to your organization’s privacy practices, and you should direct privacy inquiries to your organization.
Our business changes constantly, and our Privacy Notice may also change. You should check our website frequently to see recent changes. You can see the date on which the latest version of this Privacy Notice was posted. Unless stated otherwise, our current Privacy Notice applies to all personal information we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of personal information collected in the past without informing affected customers and giving them a choice.
We provide additional information about our controllers and data protection officers (as applicable), the privacy, collection, and use of personal information of prospective and current customers of MedStack Offerings located in certain jurisdictions.
These additional disclosures are required by the California Consumer Privacy Act and are effective as of February 9, 2021:
Categories of personal information collected. The personal information that we may collect, or may have collected from consumers in the preceding twelve months, fall into the following categories established by the California Consumer Privacy Act, depending on how you engage with the MedStack Offerings:
For more information about the personal information we collect, see Personal Information We Collect.
Your Rights. You may have the right under the California Consumer Privacy Act to request information about the collection of your personal information by us, or access to or deletion of your personal information. If you wish to do any of these things, please contact us through support (for MedStack customers) or contact us at the address in “Who We Are” above (for MedStack customers and non-customers). Depending on your data choices, certain services may be limited or unavailable.
No sale of personal information. In the preceding twelve months, we have not sold any personal information of consumers, as those terms are defined under the California Consumer Privacy Act.
MedStack does not share personal data of California customers to third parties for direct marketing purposes.
No Discrimination. We will not discriminate against any consumer for exercising their rights under the California Consumer Privacy Act.
Your Rights. Subject to applicable law, you have the right to:
If you wish to do any of these things and you are a MedStack customer, please contact us through support. If you are not a MedStack customer, please contact us at the address stated under “Who We Are” above.
Controller of Personal Information. MedStack, Inc. is the data controller of personal information collected or processed through the MedStack Offering.
Processing. We process your personal information on one or more of the following legal bases:
Information We Retain After Your Account is Closed.
Your Rights. Subject to applicable law, you have the right to:
Questions and Contacts. If you wish to do any of these things or have a data-protection related question, and you are a MedStack customer, please contact us through support. If you are not a MedStack customer, please contact us at firstname.lastname@example.org or at the address stated under “Who We Are” above.
The data protection officer for MedStack is:
You can also lodge a complaint with our principal supervisory authority, the UK Information Commissioner’s Office, or with a local authority.
When you consent to our processing your personal information for a specified purpose, you may withdraw your consent at any time, and we will stop any further processing of your data for that purpose.
Cookies. Please refer to our Cookies Notice.
Transfers outside of the EEA. When we transfer your personal information outside the EEA we do so in accordance with the terms of this Privacy Notice and applicable data protection law.
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