Privacy information

This page contains:

  • Our cookie policy for MedStack website visitors.
  • Our privacy policy for MedStack website visitors.
  • Healthcare privacy information for the MedStack platform.

 

Cookie policy

Last update: Feb 05, 2019

This website uses cookies to distinguish you from other users of the website.  This helps us to provide you with a good experience when you browse our website and also allows us to improve the website.

By continuing to browse the website, you are agreeing to our use of cookies as set out by this policy.

Information about cookies

A cookie is a small file of letters and numbers that, if you agree to their use, is stored on your browser or the hard drive of your computer or device.  They contain information that is transferred to your hard drive.

The cookies that we could use can be split into the following categories:

  • Necessary cookies. These are cookies that are required for the operation of the website.  They include, for example, cookies that enable you to log into parts of the website.
  • Analytical cookies. These cookies allow us to recognise and count the number of visitors to the website and to see how they move around within the website when they are using it.  This helps us to improve the way the website works, for example, by ensuring that users are finding what they are looking for easily.
  • Third party cookies. These are used to third parties (such as Google) to enable their services to work, for example Google Captcha on forms or Google Maps. Some third parties use their cookies for advertising purposes. We have no control over these cookies and provide a link to the third party’s privacy policy, where you may have the option to opt-out of their data collection.

The cookies we use

We use the following cookies:

CATEGORY COOKIE NAME PURPOSE
Necessary Cookies cookiesAccepted Necessary cookies enable core functionality. The website cannot function properly without these cookies, and can only be disabled by changing your browser preferences.
Necessary Cookies PHPSESSID Necessary cookies enable core functionality. The website cannot function properly without these cookies, and can only be disabled by changing your browser preferences.
Necessary Cookies cookiesAcceptedGoogle Necessary cookies enable core functionality. The website cannot function properly without these cookies, and can only be disabled by changing your browser preferences.
Analytical cookies ‘_ga’, ‘_gat_gtag_UA_1893933-1’, ‘_gid’ Analytical cookies for us to better craft the user experience based on your page view experiences.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control.  These cookies are likely to be analytical/performance cookies or targeting cookies.

How you can block cookies

Most browsers are initially set to accept cookies. However, you have the ability to disable cookies if you wish, generally by changing your internet software browsing settings.

However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

Cookies are a standard part of most modern websites. We recommend that, for the highest functionality of our website, you accept the default configuration of your web browser.

 

Privacy policy

Last update: Feb 5, 2019

This privacy policy is for visitors to this website.

MedStack, Inc. (we) are committed to protecting and respecting your privacy.

This policy, together with any other documents referred to in it, sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

By visiting this website, you are accepting and consenting to the practices described in this policy.

 Who we are

We are MedStack, Inc.

  • Our address is: 600-10 Dundas St E, Toronto ON M5B 2G9, Canada.
  • Simon Woodside is our Chief Privacy and Security Officer (CPSO) and Data Protection Officer (DPO)
  • You can contact this officer by email: privacy@medstack.co
  • Any other questions can be directed to: info@medstack.co

 Information we collect from you

When you use this website, we may collect the following personal information. This is information that you give us by filling in forms on the website (Site), interacting with the Site or by corresponding with us by phone, e-mail or otherwise:

  • Name
  • Email address
  • Phone number
  • Your company and information about it
  • IP address, Technical information about your browser, how you arrived at the site, where you clicked and amount of time spent on pages

 How we collect this data information:

  • Using our own cookies
  • Using cookies from HubSpot, Google Analytics, Facebook, Twitter, LinkedIn, Pipedrive, Hootsuite, and Intercom
  • Using forms that you fill out

More information on how cookies work, what cookies we use and why can be found in our Cookie Policy (see above).

Social Media platforms:

It is our process and protocol that any personally identifiable data gathered on these platforms is only in response to users interacting out of their own volition with our marketing pages. The contact is deemed as a  legitimate business enquiry. The personal contact data is removed from the site once the enquiry is processed or the user has requested so.

Analytics:

Our website uses Google Analytics to collect information about how visitors use our website. We anonymise this data at the point of collection and automatically delete user and event data that is older than two years.

Uses made of the information:

  • To analyse the usage of our website
  • To improve our website
  • To sell and market our products and services
  • To show targeted ads on other websites
  • To communicate with people interested in our products and services

We may also provide personal information to proper authorities if we are required to do so by law, such as a court order or subpoena.

All information about you that we collect or receive, whether of a personal or technical nature, may be used by us in the following ways:

  • To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
  • To provide you with information about other goods and services that we, or our selected partners, offer that are similar or relevant to those that you have already purchased or enquired about, such contact will only be made by email or phone from which you can opt out at any time; To notify you about changes to our services;
  • To administer the Site and for internal operations, including troubleshooting, system and security updates, data analysis, testing, research, statistical and survey purposes;
  • To improve the Site to ensure that content is presented in the most effective manner for you and for your computer;
  • To allow you to participate in interactive features of our service, when you choose to do so;
  • As part of our efforts to keep the Site safe and secure;
  • To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you; and
  • To comply with our record keeping and information storage obligations and policy (please see the “Where We Store Your Personal Data” section below for more details).

Information we receive from other sources.  We will combine this information with information you give to us and information we collect about you.  We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).

 Retention of data

We keep your personal data as long as it is necessary to use it for the purposes outlined in this document.

 Disclosure of your information

We may share your information with:

  • Any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006;
  • Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you;
  • Analytics and search engine providers that assist us in the improvement and optimisation of the Site;
  • Third party support services, such as, but not limited to project management tools, accounting systems and hosting data centre.

We will disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets;
  • If we, or substantially all of our assets, are acquired by a third party, in which case personal data held by us about our clients will be one of the transferred assets;
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or
  • To protect our rights, property or safety, or those of our clients or others.

Where we store your personal data

All information that you provide to us is stored on our, or our selected business partners’, secure servers, and we will take reasonable steps to protect your information in accordance with this policy, including (without limitation):

  • Installing a secure firewall;
  • Using anti-virus protection software;
  • Encrypting data; and
  • Carrying out regular back-ups.

All data sent via website forms is passed through a third party relay service and deleted after 30 days.

Unfortunately, the transmission of information via the internet is not completely secure.  Although we will do our best to protect your personal data, we cannot guarantee the security of any data transmitted to the Site; and any such transmission is at your own risk.  Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your rights

You have the following rights under law in respect of your personal information: right to:

  • The right to decline our collection and storage of your personal information;
  • The right to be informed about the collection and use of your personal information;
  • The right of access to your information to verify the legality of our use of it;
  • The right to request that inaccurate or incomplete information about you is rectified;
  • The right to request the deletion or removal of your information where there is no further reason for us to use it;
  • The right to restrict the use of your information;
  • The right to obtain and reuse the information that we have about you for your own purposes;
  • The right to object to certain uses (such as for marketing purposes); and
  • The right not to be subject to a decision that has a legal effect on you that has been based on an automated decision.

Should you wish to exercise any of these rights, you may do so at any time by writing to us at the address given below.  In some cases, we are permitted to charge a small fee of no more than $10 in respect of our administrative costs.

If you would like to request the information we hold about you under a Subject Access Request (“SAR”) you can download the application template here.

If you feel that your rights have been breached in any way, you should contact Simon Woodside at the address given above.

The Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

Changes to this policy

We reserve the right to change this privacy policy as needed. Any changes we make to our privacy policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our privacy policy. Your continued use of this website implies that you accept the revised policy.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to Simon Woodside at privacy@medstack.ca

 

Healthcare privacy information
for the MedStack platform

This information briefly describes privacy for our platform, which is separate from this website.

We operate a platform for healthcare applications. We have a comprehensive privacy and security program in compliance with all of the appropriate laws and regulations. You may obtain more information about this program by contacting us.

  • Our address is: 600-10 Dundas St E, Toronto ON M5B 2G9, Canada.
  • Simon Woodside is our Chief Privacy and Security Officer (CPSO)
  • You can contact this officer by email: privacy@medstack.co
  • Any other questions can be directed to: info@medstack.co

We do not directly collect, use or disclose personal health information that is protected by law (PHI). We provide technical services for companies who provide services to individuals, healthcare professionals, companies and institutions. If you have an inquiry about the collection, use or disclosure of PHI by one of our customers, please contact them.